Below we have listed our most Frequently Asked Questions. To see the answers, click on the question. If you can't find the answer to a particular question, click here to contact us by email, or call us toll free at 1-877-898-1440.  

  Q. What are the stories about?

  A. Our personalized mystery novels contains suspense, action and adventure, with humor carefully intertwined throughout. Stay tuned for more exciting novels from Mystery By You® as we expand our selection to offer a variety of mystery-themed novels.  (Click on the books' titles to see a free personalized demonstration.)

In Golden Night, a ruthless thief interrupts a museum's plans for a local artwork exhibit. Our heroine, the museum's conservator with a keen eye and talent for trouble, suspects a 200-year-old mystery lies behind the crime. Her examination of one particular painting leads to an astonishing discovery -- a deadly secret of long-lost gold that the artist took to his grave. Our brave detective hero isn't certain the truth lies in the distant past ... especially when a terrifying attack nearly ends the heroine's own history. Fighting back, she deciphers the clues with her friend, a historian, as the hero and his pilot buddy also fly to the rescue. Can all four hunt down the gold and the thief -- before the thief finds them?    

In Fierce Moon our modern heroine, a librarian, discovers a mystical book that sweeps her back to Victorian London, where she meets a brilliant and secretive detective. Our heroine joins the hunt for a vicious serial killer known as The Beast, little realizing that she's the murderer's target ... or that the detective is hiding a deadly secret of his own: when the full moon rises, this cool, sophisticated genius turns into a savage werewolf!  The hero fears his alter ego may be the killer terrorizing the streets of London, but he can't resist the heroine's beauty, wit and bravery. Will she discover his hidden life? Is she in danger from the very man she loves? Can the killer be stopped before he strikes again? Fans of Sherlock Holmes, gothic romantic suspense, and supernatural tales won't want to miss Fierce Moon. Full of mystery, action, and passion! 

Our latest release from Classic Book By You two beloved novels from Agatha Christie, The Secret Adversary, starring you as the incomparable Tommy Beresford and Tuppance Cowley. You and a friend become Agatha's tenacious investigators, and find Jane Finn and her treaty before a fringe communist group. And the Christie, introduction of the famous Detective Hercule Poirot in, The Mysterious Affair at Styles. now featuring you in the role of her most famous detective! Or perhaps you’d like to act as the stalwart narrator, Lieutenant Hastings? It’s up to you in this captivating tale of murder-by-poisoning at an isolated manor in the British countryside. If more detective work is in order, there's Sir Arthur Conan Doyle's The Adventures of Sherlock Holmes, with twelve timeless tales of suspense from international intrigue to domestic troubles and disappearing jewels. You can take on the roles of the legendaru Sherlock Holmes, his loyal friend / narrator Dr. Watson, cunning vixen Irene Adler, and other famous characters.

We also have personalized romance novels, personalized classic novels, personalized teen novels, and full-length personalized children’s novels! Unique gifts for everyone from children of all ages to adults.

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  Q. What do the books look like and how many pages are they?

  A. Golden Night is 160 pages; Fierce Moon is 200 pages long. Our novels are professionally bound and are available in both paperback and hardcover editions. We use a 'perfect binding' process, which means each book looks and feels just like a classic paperback or hardcover novel—except infinitely better, because it's personalized!

The covers are printed in dazzling full-color, with several options available for customization. You can even upload a picture and have your photo appear on the back cover, along with personalized text previewing the book. (We use the names you provide to personalize the back cover text when the photo cover option is selected.)

Our books are the same size as standard paperbacks and hardcovers: paperbacks are 4 1/4" x 7" (11cm x 18 cm) and hardcovers are 5 3/4" x 8 5/8" (14.5cm x 21.90cm).

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  Q. Is there any romance?

  A. Golden Night has no romance; the relationships among the four personalized characters are of friends and colleagues. 

Fierce Moon is a romantic suspense where the hero and heroine become personally involved during the investigation; there are some spicy scenes between the two. The plot interweaves both mystery and romance.

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  Q. How long does it take for a book to be processed and delivered?

  A. See the chart below for a current delivery schedule outlining the various shipping options. Please note that the delivery dates are different for paperback and hardcover editions. You will also find this chart on the order form, where you'll be asked to select a shipping option. We print our books in print runs that occur multiple times a week and daily during peak seasons such as Christmas and Valentine's. Depending on the timing of our next print run and the delivery option you select, you could receive your book in two to ten days.  

1st Class Mail   $4.95 Monday, October 31 Wednesday, November 2
Priority Post   $7.00 Thursday, October 27 Monday, October 31
Courier Express**   $15.00 Tuesday, October 25 Thursday, October 27
Overseas Air Mail   $9.00 Thursday, November 3 Friday, November 4
Overseas Courier***   $30.00 Wednesday, October 26 Friday, October 28
Ebooks are available for download immediately upon order.
* Orders containing both paperbacks and hardcovers will be shipped together.
** Courier shipments within North America by Federal Express or UPS.
*** Courier to overseas locations by Federal Express.

Need to present a gift immediately, as in today? Don't worry, print a personalized Gift Announcement!  It's a classy way to say your gift is on its way. It can be printed immediately from our website now! Click here to find out more about our personalized Gift Announcement. It's almost as good as the real thing! 

If you are worried about the delivery time of your novel, email us at or call 1-877-898-1440 and let us know - we will do our best to expedite the delivery.  

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  Q. What is a personalized Gift Announcement?

  A. The personalized Gift Announcement is a certificate that is created and personalized by you and can be printed from our website immediately and given to the recipient of the novel.  You add your spouse or friend's name to the Gift Announcement to create a touching message that shows the recipient that you've taken the time and care to find a creative and fun gift. The gift announcement is created after you've placed your order and is part of the order confirmation page provided after completing the character questionnaire. Click here to learn more, and see a personalized sample of a Gift Announcement.  Remember, it's never too late to share a unique gift!

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  Q. How much does a personalized book cost?  What about multiple books?  Do you ship to the UK and Europe?

  A. The cost for each mystery novel within the continental United States and Canada is $39.95 (USD/CDN) for paperbacks and $59.95 for hardcovers (USD/CDN), plus shipping. We also offer Priority Post and Courier Express shipping options.

We ship worldwide and have many overseas customers, including the UK and Europe. Books shipped outside North America are billed in US dollars and charged an additional $9 shipping and handling. International courier shipping options are also available to many countries for an additional $30.   For overseas/international orders, click for a currency calculator.

For orders to a single address, only one fee is charged no matter how many books are shipped. This also applies to expedited shipping options.   

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  Q. What types of payment do you accept?  What about security?

   ;A. We can process your order online and accept VISA, MasterCard, American Express and PayPal.  Our server uses SSL (Secure Socket Level) encryption. SSL ensures that the transmission of your transaction is safe and secure.  By far, the majority (98%) of our orders are placed online.

If you don't wish to order online, you can order through our toll-free order desk at 1-877-898-1440 or you can print and mail the completed Character Questionnaire along with a check or money order.  Our mailing address is included on the Order Page and on the Character Questionnaire page.

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  Q. Can I include a pet other than a dog or cat?

  A. Unfortunately, no.  You may love, hug and cuddle your pet iguana, snake or pot bellied pig but we can't include them in the story. The personalized storyline was developed for a dog or cat. 

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  Q. Must I answer all the questions in the Character Questionnaire?

  A. We provide defaults for many of the selections in our books, but it is always better if you personalize as many of the characteristics as possible. If you are unsure about a characteristic, don't worry: remember, it's a fantasy, and you can put something outlandish or humorous!  If you can't remember or don't know a character's last name, leave it blank.  A space or blank will not appear in the book.

Characteristics such as 'Friend's Hair' and 'Eye Color' are not mentioned often in the book so don't worry if you can't remember all the characteristics! 

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  Q. Are the teddy bears well-made?

  A. These high-quality, plush 12" teddy bears have soft fur, detailed paws, and a beanbag-like filling in the feet and bottom that enables them to sit up and hold the personalized novel tucked in their cute fuzzy arms, an adorable pose that's perfect for both presentation and display. Our teddy bears come in two different colors: golden honey tan and a rich, amber brown. (Can't decide or have no preference? We'll be happy to pick for you.) Both are dressed with a beautiful red bow.  

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  Q. How do I add a teddy bear to my book order?

  A. To order a bear with your personalized novel, simply complete your book questionnaire/order form and go to your shopping cart, where you'll have the opportunity to add a teddy bear to your order. Please note that each bear is $14.95 -- and there's only an additional $7.00 shipping/handling fee, no matter what method of delivery you select!

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  Q.  How can I add a photo to the book's back cover?

  A. While filling in the character questionnaire for your book order, select the option to include a photo to customize the back cover. After clicking the "submit" button, you'll be taken to a page where you can select and upload a photograph of the hero and/or heroine you've chosen for your personalized novel. (Before you do, be sure to follow the important guidelines and technical requirements!)

An additional fee of only $14.95 will be added to your final total; no extra processing time is required.  Best of all, when the book arrives your customized novel's back cover will beautifully display the image of the real star of the adventure -- whether it's you, your loved one or a friend!

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  Q.  How do I order a gift certificate?

  A. Select 'Gift Certificate' from our menu (under Titles). You will be able to choose a gift certificate (mystery, romance, classic, teen or kids' novel) for your recipient to personalize themselves.   You can also select options that allow them to add their own personalized cover photo, a teddy bear, or even upgraded shipping with their gift certificate.  Click here for more details about Gift Certificates.

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  Q.  How do I redeem a gift certificate?

  A. Select a title to personalize and create after reviewing our selections.  Complete the character questionnaire and, with your Gift Certificate redemption code handy, follow our checkout process.  During checkout, you will be prompted to enter this code on the shipping page when you see this image:  

Enter your code at this point and complete the order checkout.  Click here for more details about Gift Certificate redemption.

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  Q. Do you offer gift wrapping?

No, but all of our books arrive tucked in a highly attractive gold Mylar envelope, which looks terrific on its own or decorated with your own bow or ribbon.

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  Q. Can I have the book shipped to an alternate address?

  A. Yes!  At the bottom of the Character Questionnaire, we provide a place to specify the address to which you want the book shipped. Also of note, we will ship to overseas countries for an additional $9 shipping & handling. 

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  Q. How can I check my order status?

  A. It's easy! Just visit our new Order Status page and log in, using your last name and order ID number.  (This is the six-digit number sent to you in the confirmation email after you made your purchase.)  Once logged in to our secure page, you'll find printing,  delivery and tracking information for your order. (Please note: tracking numbers are only available for orders placed using our Courier Express delivery option.)

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  Q. Can I become an Book By You® affiliate?

  A. Yes. If you have a website that fits with any of the Book By You® book formats (mystery, romance, teen & kids), we can provide additional new revenues through your website through our comprehensive affiliate program. Click here for more information about our affiliate program. If you are already an affiliate, click here to login to your account.

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  Q. How do I get my eBook onto my eReader?

  A. Upon purchasing your eBook on the Book By You® website, you will be given an option to open or download either the PDF or EPUB file of your book.  You will also receive an email with this same option.

If you choose to open the file…
If your eReader is connected to wifi, or you are able to surf the internet on your device (e.g. iPad/iPhones, etc.), you can open the book directly on your eReader and start reading right away!

If you choose to download the file…
Once you have downloaded your selected file to your computer, you can then open it on your eReader via the device's specific instructions.  This is usually by sending the eBook to your eReader's email address provided by the device, or by connecting your eReader to your computer and transferring it that way.

This process may vary depending on what device you are using, so if you run into issues, check your device's specifications for troubleshooting details.

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  Q. Which eReaders are Book By You®'s personalized eBooks compatible with?

  A. Book By You® eBooks are available in PDF and EPUB formats, which are supported by Nook, iPad/iPhone, Kobo, and Sony eReaders, among others (see your device's specifications for more details).  Adobe Digital Editions also supports many eReader devices and can be helpful for eBook conversions.

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  Q. How do I read my eBook on my Kindle?

  A. Book By You®'s eBooks can be read in PDF format on the Kindle, or you can use a free program to convert your EPUB to a Kindle-compatible file via Calibre or KindleGen.

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